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How do I return an order?

You can return a product to us within 14 days without giving a reason. Please contact us by phone on 0800-8070100780 (free of charge within Germany) or send us an email to customer@probio.one.

You will then receive an e-mail about the further process as well as the return label and the return delivery note. Please note the following points when you return the products to us:

Place the return delivery note in the package. It enables us to process your return quickly and refund you the invoice amount.
Please pack the goods carefully and stick the return label on the package so that it is clearly visible. Please take it to a post office or a DHL delivery partner.
Please keep the shipping confirmation of your return until you have received the refund or replacement.
The returned products will be processed within 5 business days upon receipt.

How do I get my money back on a return?

As soon as we have received and processed your return within the return period (14 days), you will receive a refund using the same payment method that you used to place your order.

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