Terms and Conditions for the Probio Subscription Service
Terms and Conditions of the Probio Subscription Service
Participation in the Probio Subscription Service on probio.one is subject to the following terms and conditions. The contracting partner is Probio Naturprodukte Handelsgesellschaft mbH. Our General Terms and Conditions and our Privacy Policy, in their respective current versions, also apply.
By ordering a product through the subscription service, you agree to these terms and conditions.
1. Provider
The Probio Subscription Service is provided by:
Probio Naturprodukte Handelsgesellschaft mbH
represented by Managing Director Terence Heinicke
Thurn-und-Taxis-Platz 6
60313 Frankfurt am Main
Germany
hereinafter referred to as “Probio”.
2. Requirements
The Probio Subscription Service is intended exclusively for end customers for private use.
A customer account in the Probio online shop is required to use the subscription service. Guest orders cannot be used for the subscription service for technical reasons.
3. Eligible Products
The subscription service applies exclusively to selected products in the Probio online shop. These products are marked accordingly on their respective product pages.
Probio reserves the right to adjust the selection of available subscription products or to discontinue offering individual products as part of a subscription in the future.
Subscription orders are additionally subject to Probio’s General Terms and Conditions.
4. Ordering Process
Once a subscription is concluded, the selected products will be automatically ordered and delivered at the agreed delivery interval, without the customer having to place a new order.
Before each subscription delivery, the customer will receive an email containing relevant information about the upcoming order. After dispatch, the customer will also receive a shipping confirmation at the email address stored in their customer account.
The purchase agreement for each individual subscription delivery is concluded upon dispatch of the shipping confirmation.
5. Product Availability
If a subscription product is not available on the scheduled delivery date, the customer will be informed by email.
In this case, Probio may pause the delivery until the product becomes available again. During a pause, no order will be placed and no payment will be charged.
If available, an alternative product may be offered to the customer. An alternative product will only be delivered after the customer has selected or approved it.
6. Prices, Payment and Automatic Renewal
For each subscription delivery, the price displayed on the product page at the time of the respective order applies.
Time-limited promotions, discounts, or special offers apply only to subscription orders placed during the respective promotional period.
Subscription orders are paid using the payment methods offered at checkout, in particular via PayPal or credit card.
The subscription will automatically renew at the selected delivery interval unless it is canceled in accordance with these terms and conditions.
7. Minimum Term and Cancellation
The Probio Subscription Service has a minimum term of 3 deliveries.
After receiving the third delivery, the subscription can be canceled at any time in the customer account.
After logging into the Probio customer account, you will find the “Subscriptions” section in the menu. There, you will find an overview of your active subscriptions. In the detailed view, you can view and cancel the respective subscription.
Alternatively, you can contact our customer service if you have any questions about cancellation.
8. Pausing and Adjustments
Where technically available, the subscription can be paused or adjusted in the customer account. Changes may include the delivery interval, delivery address, or payment method.
Changes must be made in good time before the next scheduled subscription order so that they can be taken into account for the next delivery.
9. Force Majeure
In the event of circumstances beyond Probio’s control, in particular supply shortages, operational disruptions, government measures, natural disasters, or other cases of force majeure, Probio is entitled to temporarily suspend or terminate the fulfillment of the subscription.
In such a case, the customer will be informed in an appropriate manner.
10. Amendments to the Terms and Conditions
Probio reserves the right to amend these terms and conditions where necessary for objective reasons.
The customer will be informed in good time of any material changes. If the customer does not agree with the changes, they may cancel their subscription in accordance with these terms and conditions.
11. Precedence
If these terms and conditions differ from Probio’s General Terms and Conditions, these terms and conditions shall take precedence for the subscription service.
12. Data Protection
Probio processes personal data exclusively in accordance with the applicable data protection provisions.
Further information on the processing of personal data can be found in our Privacy Policy on probio.one.
13. Governing Law
The laws of the Federal Republic of Germany apply.
14. Severability Clause
If any provision of these terms and conditions is invalid or becomes invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
In place of the invalid provision, the legally permissible provision that comes closest to the economic purpose of the invalid provision shall apply.
15. Contact
If you have any questions about the Probio Subscription Service, you can contact us at:
Email: info@probio.one
Telephone: +49 69 257375248